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Frequently Asked Questions
Search for FAQs using keywords or review the most commonly asked questions below.

What are the options for payment?

We accept Paypal and the following major credit cards: American Express, Visa, MasterCard, Apple Pay and Discover.

What is the process for credit card purchases?

Once you click "Place Order" in the check-out process, we will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you'll be notified and prompted to use another credit card.

What is the process for Paypal or Apple Pay purchases?

We charge your account at the point of sale to ensure that the gift you've chosen will be reserved until delivery. If there is a problem securing this authorization, you'll be notified and prompted to use another payment method.

Will a service fee be charged?

Yes, a service fee is applied for all flower and plant orders for delivery to the United States and Canada.

Is there a shipping fee for specialty gifts?

Yes, the shipping fee on specialty gifts varies based on the type of delivery option you choose. Currently, specialty gifts can only be delivered to the United States.

Will taxes be charged?

Taxes will be added to all orders being delivered to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Reimbursement of GST costs will apply to Canadian orders.

Where can I see my order’s total cost?

All pricing, fees and order total will be disclosed on the Billing and Review step of the checkout process.

How do I redeem a Groupon offer?

During checkout, enter the Groupon code in the “Enter Coupon Code” field and click “Apply” to have the value applied to your order. If you have a remaining balance after application, you can pay with a credit card, PayPal, or Apple Pay.

Where do you deliver to?

We can deliver flowers, plants, and specialty gifts to almost 100% of the United States and Canada. We can also deliver flowers, worldwide, to more than 150 countries across the globe. To place an international order, please visit our International Shop.

Can I request delivery at a specific time?

Unfortunately, we cannot guarantee delivery at a specific time of day. In most areas of the United States and Canada, orders placed as late as 2p.m. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and during holidays). Saturday and Sunday deliveries are available in some areas for orders placed by 1p.m. in the recipient's time zone.

Do you deliver funeral arrangements?

Yes, our recommended florist arranged producs may require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day see below:

  •  Monday Morning Delivery - Order by Saturday at 12 noon in the recipient's time zone
  •  Morning Delivery Tuesday through Saturday Order by 2 p.m. in the recipient's time zone on the day before
  •  Afternoon Delivery Monday through Saturday - Orders must be placed with a 6 hour lead-time
  •  Sunday Delivery is available in some areas - In those areas, orders placed before 1 p.m. in the recipient's time zone can be delivered on that same day. The availability of Sunday delivery will be determined during order checkout

Do you deliver exotic flowers and plants?

Yes, please note that due to the limited availability of exotic flowers and plants, for carrier delivered items, Next-Day delivery is required. Delivery is available Tuesday through Saturday.

Do you charge service fees?

A service fee is applied to orders delivered by a ProFlowers florist, however the actual service fees charged may vary.

Is delivery via FedEx®, UPS® or USPS® available?

Yes, at this time, carrier delivered items are only available for delivery in the United States. Carrier delivery is available for most non-perishable products and some hearty plants Tuesday through Saturday. Perishable products will require Next-Day delivery. Please include apartment, unit, or room number in the delivery address, if applicable. Deliveries to colleges and universities may take additional time. Surcharges apply to delivery to Alaska and Hawaii. Taxes are based on prevailing rates in the delivery area.

Who will fulfill my order?

Your order may be fulfilled by one of our member florists or in our award winning gift box through our partnership with delivery cariers such as FedEx®, UPS® or USPS®.

Will there be a service fee on carrier orders fulfilled by FedEx®, UPS® or USPS®?

A service fee may apply to all orders. The actual service fees charged may vary.

Can FedEx®, UPS® or USPS® deliver flowers, plants, and gifts that are highly perishable? 

Carrier delivered fresh flowers, plants and gifts that are highly perishable (such as selective chocolates) that are delivered via FedEx®, UPS® or USPS® will only ship Next-Day delivery at the applicable shipping fee.

Do you deliver to P.O. boxes or APOs?

We are unable to process orders for delivery to P.O. Boxes or APOs.

Is a signature required at the time of delivery?

A signature is not required; the carrier may leave the package if no one is available to accept the delivery.

Do you deliver to hospitals?

Yes, please make sure the recipient is still in the hospital before scheduling the delivery. Note: Carrier items may be delivered to the mail room, please allow one-day extra for delivery. It Is recommended to choose a florist delivered item. Also note: we are unable to deliver to patients in ICU or critical care units.

Is Sunday delivery available?

Florist delivered items are available in select zip codes. Carrier delivered items may only be available on Sunday during select holidays.

Is delivery to Hawaii and Alaska available?

Carrier orders being sent to Alaska and Hawaii are available for 2-Day delivery, surcharges apply. Ground and Next-Day delivery are not available for Alaska and Hawaii. It Is recommended to choose a florist delivered item.

What happens if the recipient is unavailable?

For residential orders delivered by a member florist, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. During the holidays deliveries may be made as late as 9p.m.

 

For business orders delivered by a member florist, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During the holidays deliveries may be made as late as 5p.m.

Please note the florist may call the recipient to schedule delivery.

For carrier orders delivered by FedEx® , UPS® or USPS®, if the recipient is unavailable to receive the delivery the delivery carrier may leave the package if no one is home and a signature is not required.

What is “The Love or We’ll Make it Right Promise”?

If your order doesn’t arrive on time, or your recipient doesn’t love their flowers, let us know. We’ll do everything we can to make it right, or if you prefer, provide you a full refund.

What is the “7 Day Freshness Guarantee”?

Our expert florists ensure your bouquets will last at least 7 days.

What is your substitution policy?

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.

Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Can I cancel an order?

For orders delivered by a member florist, if you selected a future date for delivery and would like to cancel your order, please fill out a cancellation form.

For carrier orders delivered by FedEx®, UPS® or USPS®, cancellation can only occur prior to the order being packaged in our award winning gift box. To cancel an order, please fill out this cancellation form.

What is your return policy?

For flowers & perishable products, If you have received a defective product, we will replace that product to your satisfaction or refund in full.

Do you ever have special offers or promotions?

Occasionally, we extend various offers, such as airline mileage bonuses or special sale pricing, to our valued customers. We strive to present a variety of offers to meet the varying needs and interests of our customers. Please note that individual offers may not be combined with other offers, and offers may not be applied to prior purchases. Please see the specific terms and conditions of each offer for details.

To earn miles/points, you must order online or dial 1-800-580-2913 and mention the promo code. Offer not valid at retail stores. Arrangement prices include delivery, but do not include service fee or tax. Offer expiry may be listed on communication.

Miles/points are awarded based upon completed sales (excluding cancellations) at standard published retail prices on the ProFlowers.com website and 1-800-580-2913 only; tax, add-on products, and service fees or similar fees are excluded. Miles/points are awarded based on the date the product is delivered, not the date of placement of order. Please allow six to eight weeks for posting of miles or points.

We guarantee your satisfaction! Your flowers, plants or any other preserved items are guaranteed to last at least seven days (potted plants have an extended guarantee of 14 days). If for any reason you are not satisfied with the freshness of your gift or about any of our items, including our gourmet products, please contact us and we will gladly replace it or refund your money.

Still need help? Reach out to support 24/7:

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IMPORTANT WARNINGS
  • Not Fit For Consumption – Flowers and Plants are not fit for consumption. Please keep them out of reach of children or animals.
  • Choking Hazard – Children under 12 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.
  • Choking Hazard – Small parts not for children under 3 years.
3113 Woodcreek Drive / Downers Grove, IL 60515, USA / wecare@proflowers.com / 1 (800) 580-2913