Frequently Asked Questions
Search for FAQs using keywords or review the most commonly asked questions below.

What do the service fees cover?

Our service fees cover all costs associated with the delivery and servicing of your gift. It also covers our seven day satisfaction guarantee.

How do I request tax exemption?

If you are a tax exempt organization, please fax the necessary documents to our Finance team at 630-724-6019 ATTN: Emily. If you do not have access to a fax machine, please call or email us.

How do I apply my Groupon or gift card?

To enter your code, fill out your recipient information and proceed to the payment page. Under “Select Payment Method”, click “Redeem a payment code or Groupon Voucher”. Enter the information and then select “Apply”. You will see the code applied at the order total breakdown at checkout.

Installments by Afterpay

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

At checkout, you will be given the option to select Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers can log in and make their purchase.

Afterpay is only offered to customers with a US billing address, shipping address, payment method, and phone number. It is not available for the purchase of gift cards.

COVID-19 Contactless Delivery Policy

We are still operating and taking orders! We take the safety of our customers, staff, and partners very seriously, which is why all products will be shipped and delivered using a no-contact method.

In this process, our partner florists will first call your recipient to advise them that their gift is on the way. The florist will then maintain social distancing and leave the gift at a safe location at the delivery address. Furthermore, no signatures will be required for these deliveries.

 If the florist cannot confirm that the recipient is available, they will leave a voicemail and notify us to schedule a re-delivery. 


My order doesn’t look like the photo.

Our partner florists fill each order according to a recipe and make their arrangements as similar as possible, with respect to our substitution policy. However, there are times when further substitutions are required in order to ensure the timely delivery of your gift.

If, for some reason, you or your recipient are not satisfied with the quality of your arrangement, please reach out to us so that we can schedule a fresh re-delivery or full refund.


Anonymous Flower Delivery

If there is no signature on the gift message, the sender may have accidentally left the card unsigned or they may have wanted to remain anonymous. As per our company policy, we do not release our customer's information without their consent. Please contact us and we will reach out to the sender to request the release of their information. 

How can I track my order?

To track your order, please select the “Help” icon in the top right hand corner of our website and select “Track your Order”. From there, you will be prompted to enter your order number and the last name of your recipient.

If you do not know your order number, please check your email inbox from the order confirmation message that we sent when your order was placed. You can also find this information by signing into your account and accessing your order history.

If you require additional assistance, please contact a member of our team. Please note that real-time tracking is unavailable for florist deliveries during peak holiday weeks.


Inclement weather deliveries

Our delivery partners may contact the recipient to advise them that their gift is on the way. They may reschedule delivery if the product cannot be left in a safe location due to severe weather conditions.


What time will my order be delivered?

For businesses, our partner florists will delivery any time between 9 AM and 6 PM. For residences, they will deliver between 9 AM and 8 PM (up to 9 PM on holidays). We will email you a confirmation as soon as the delivery is made.

Unfortunately, we are unable to guarantee specific delivery times. This is because our partners deliver to funerals first, then hospitals, then businesses, and lastly residences. If you have a specific time constraint, please reach out to us so that we can make a request or assist with other accommodations.


I received a delivery confirmation email, but my order has not arrived yet.

When our partner florists and vendors deliver your gift, they notify us via a message in our system, which then automatically sends a delivery confirmation email to you.

If you, for some reason, received a confirmation email, but the gift was not received, do not panic! If it is still the scheduled delivery date, it is possible that the florist has just left the shop and will deliver your gift as scheduled.

However, if you received this notification on any date other than your selected delivery date, please contact us as soon as possible so that we can investigate further and ensure that there are no complications.


My order was not delivered.

Please advise that the delivery window for residences is from 9 AM to 8 PM. During peak holiday weeks, deliveries may occur until 9 PM.

If the delivery date has already passed, please contact a member of our team so that we can make things right.

We guarantee your satisfaction! Your flowers, plants or any other preserved items are guaranteed to last at least seven days (potted plants have an extended guarantee of 14 days). If for any reason you are not satisfied with the freshness of your gift or about any of our items, including our gourmet products, please contact us and we will gladly replace it or refund your money.

We are here for you 24 hours a day


  • Not Fit For Consumption – Flowers and Plants are not fit for consumption. Please keep them out of reach of children or animals.
  • Choking Hazard – Children under 12 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.
  • Choking Hazard – Small parts not for children under 3 years.