Customer Service / FAQs

What is "Direct From The Fields"?

The ProFlowers Guarantee:

We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days.

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How It's Done:

Our flowers are shipped fresh from the growers to you or your recipient's doorstep. Because our flowers avoid extended stays in warehouses, trucks and florist's coolers, we are able to guarantee you the absolutely freshest flowers available. We will never compromise on your flower's freshness or longevity. For this reason, some flowers will arrive with their buds closed so they can begin opening on arrival.

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