Customer Service / FAQ
Shipping and Delivery
Specials and Promotions
Sales Tax
Orders
Shipping and Delivery
ProFlowers, in conjunction with our shippers, will attempt to deliver a product on the requested day. Our shippers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. ProFlowers is not responsible for:
  • Flowers, plants and preserved items delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the customer.
  • Decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Flower and plant quality problems where delivery is delayed due to sender requiring signature upon delivery.
Free shipping offers are valid only on weekday deliveries to addresses within the Continental United States. The ProFlowers Guarantee is valid for 60 days from the date of shipment. Please note: Due to delivery restrictions and security requirements at many businesses and hospitals, our shippers may not be allowed to deliver ProFlowers orders directly to the recipient. In these cases the ProFlowers orders will be delivered to the shipping and receiving departments and then to the recipient. Please understand that this may create a delay in delivery.

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Specials and Promotions
Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

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Sales Tax
We shall automatically charge and withhold the applicable sales tax for orders from www.proflowers.com to be delivered to addresses within Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Mississippi, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia and Washington.

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Orders
ProFlowers does not allow orders to be edited or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, because of our extremely high volume of orders during these times. Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

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